We make every effort to deliver orders in a timely, efficient manner using the following methods:

 

FedEx: Daily Shipments. This is the most economical way to ship small orders. Actual freight charges will be added to the invoice.

 

Common Carrier: Daily Shipments. This is often the best option. We negotiate very favorable freight discounts and pass the savings along to you. Actual freight charges will be added to the invoice.

 

Direct Ship: Large orders may be shipped directly from the manufacturer. Freight charges may apply.

 

Damaged Goods:

 

Please report any damage immediately to the shipping company. Note: Damage on the bill of lading to ensure a claim can be filed.

 

Terms of Payment:

 

Terms are printed on each invoice. Standard terms are C.O.D. or Net 30 days from the date of shipment with approved credit. Blue Thumb also accepts VISA, MasterCard, American Express, and Discover. Net 30 accounts cannot be paid using a credit card.

 

 

Returning Goods:

 

A 20% restocking fee will be charged for returned goods. Items must be in like-new, sellable condition, and in season. Returns must be accompanied by the original invoice. All returns require a Returned Goods Receipt (RGR#) to be clearly marked on the outside of each package returned. Please call Blue Thumb to receive RGR# prior to returning merchandise. Special orders, clearance/specials, and custom-cut items like liner, underlayment, anti-splash mat, and tubing are not returnable. Credit will be issued to the customers’ house account. The customer is responsible for returning items to Blue Thumb and for freight costs.

 

Return address:
Blue Thumb
2650 Schust Rd.
Saginaw, MI 48603

 

 

In-Warranty Merchandise:

 

Defective items may be returned to Blue Thumb Dist. without a restocking fee during the warranty period of the merchandise. The customer is responsible for returning the items to Blue Thumb Dist. and for freight costs. Each item must be accompanied by the original invoice showing the date of purchase.